- 12-Month Fixed Term
- Competitive base salary
- CBD with Hybrid working arrangements
Are you a seasoned Business Analyst or remediation specialist with a sharp analytical mind and strong insurance knowledge? Want to be part of a high-impact programme that’s fixing legacy issues and making things right for customers?
We are looking for a Remediation Lead to join a large-scale programme of work in the financial services sector. You will be working across complex incidents that require deep analysis, stakeholder input, and a thoughtful customer-centric approach to remediation.
What you will be doing:
- Leading investigations into systemic product or process issues that have impacted customers.
- Scoping, analysing, and validating data to identify affected policyholders.
- Working with Legal, Risk, Conduct, Product, and Technology teams to define remediation outcomes.
- Drafting clear recommendations and supporting the comms and delivery teams through execution.
- Managing multiple incidents concurrently within a supportive squad model.
What we are looking for:
- Proven experience in remediation, regulatory response or conduct-related projects.
- Strong background in business analysis, especially within insurance or financial services.
- Familiarity with life insurance products (or similar complexity) is highly desirable.
- Advanced Excel and confident SQL capability – this is a technical, data-heavy role.
- Able to hit the ground running, manage ambiguity and drive work forward at pace.
- Clear communicator who can distil complex issues into actionable insights.
Why this role?
- Work on critical, high-priority issues that matter, with real customer impact.
- Flexible working culture – hybrid model with Tuesdays as a team anchor day.
- Be part of a team that’s building a positive, inclusive, and high-performing environment.
- Well-funded programme with strong executive support
If you are ready to bring your remediation, data, and stakeholder skills to work that truly matters, we would love to hear from you.
To apply, please include a CV and a cover letter outlining your experience. For a confidential discussion, please contact Sarah Bailey at sarah.b@inside.co.nz, or call 022 126 0074 or Hannah Jones at hannah@inside.co.nz or call 027 471 1358.
